Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries.

ROHDE & SCHWARZ International GmbH is responsible for the sales of Rohde & Schwarz products worldwide. It coordinates and supports the foreign representative offices, partnerships and other contracts in the Asia/Pacific and Middle East/Africa regions as well as in North and South America and Europe.


Join our Sales, Services and Marketing Division in München (Germany) at the earliest possible date as

Head of Service Operations (m/f/d)
System Support

Your tasks:
  • Manage a global service delivery team which consists of central and decentral delivery resources
  • Design, establish and manage necessary infrastructure (facilities, processes, tool support)
  • Constantly assess customer feedback and make necessary improvements
  • Conduct research and take steps to correct operational deficiencies
  • Ensure delivery processes are efficient and cost effective
  • Continual improvement of delivery efficiency with the global delivery network in mind
  • Develop and agree business models (cost transfer) for services with target costs to internal customers
Your qualifications:
  • University degree in an Engineering discipline or equivalent
  • Experienced in managing service delivery organizations
  • Experienced in deploying ITIL or similar best practice process frameworks
  • Experienced in cost controlling and in commercial models to charge costs between legal units (transfer pricing)
  • Strong communication and change management skills
  • Excellent command of written and spoken English

Our offer: Rohde & Schwarz delivers more than state-of-the-art products – we also provide state-of-the-art benefits. We offer extras such as an excellent company pension plan, flexible working hours and a wide range of cultural, sport and recreational activities. Our comprehensive, standard-setting training program is individualized and tailored to current needs. In short – we offer ideal starting conditions.

Our recruiting team is looking forward to your application. It's best to apply online with the reference number DE-MUC-50703354-002. Our colleague Markus Döbber is happy to answer any additional questions. Kindly get in touch via LinkedIn or XING.