Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. We develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television.

arbeitgebermarke

We are looking for a Customer Support Supervisor in our Columbia, MD Service facility. This person will lead a highly energized and fast-paced team that delivers timely, accurate and professional customer support. The supervisor will guide and develop the team to deliver support that exceeds customer expectations.

Customer Support Supervisor

Your tasks:
  • Lead, motivate and develop the customer support team to achieve best in class operating metrics by building a strong team and working cross functionally to enhance performance
  • Maximize customer satisfaction by ensuring that the team provides outstanding and timely customer service. Monitor employee-customer interactions and coach the team to continuously improve in delivering exceptional service
  • Monitor and assess operational trends and support queues. Appropriately load level workload to meet departments performance targets
  • Take ownership of escalated issues and work with management to reach an effective resolution
  • Provide backup support to the team during staff shortages, high volume activity or as needed
  • Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency
  • Continually analyze, identify and set expectations to motivate the team and to achieve objectives and goals
  • Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
Your qualifications:
  • Bachelor's Degree or equivalent work experience
  • 6+ years work experience with 1+ year in supervisory/lead role
  • Strong organization, communication and leadership skills
  • Experience in Customer Support , Lean, Six Sigma and 5S a plus
  • C4C or similar CRM software experience a plus
  • SAP or similar ERP software experience a plus

If this sounds like the job you‘ve been looking for, please email your resume to Anne Cowper at anne.cowper@rsa.rohde-schwarz.com and reference job number US-BWI-50626635-001. Rohde & Schwarz is an equal opportunity employer. http://www.careers.rohde-schwarz.com

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