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The Functional Coordinator for SAP Hybris C4C Sales Area is a key position in the R&S Global CRM Competency Center. The Functional Coordinator acts as the application owner for the R&S global cloud instance of SAP Hybris C4C for the Sales area and coordinates the functional aspects of the application, including Operations Support, Business Process Enhancements and Changes, and SAP C4C Cloud Platform Upgrades. The Functional Coordinator directly coordinates the activities of the IT Functional Specialists within the R&S Global CRM Competency Center and the SAP Cloud Preferred Care resources. The Functional Coordinator will also assist the other R&S SAP Application and Infrastructure team resources to maintain and enhance the C4C Application Platform. The Functional Coordinator may also act as an individual contributor within the team, completing some application configuration changes directly. The Functional Coordinator Role is based in Columbia, MD and reports directly to the Director of IT for the Americas / Global CRM Competency Center lead.

Functional Coordinator - SAP Hybris C4C Sales

Your tasks:
  • Ensures continuous operation of CRM Sales Business Processes in the SAP Hybris C4C Cloud application for those Business Users and functions which are migrated from the CRMnext C4C Project Team.
  • Ensures the completion of Change Requests, which are Approved and Prioritized by the CRM Sales Change Control Board, and passed to the Functional Coordinator from the IT Demand Manager.
  • Manages the SAP Hybris C4C Cloud Upgrades which occur four times annually. Ensures the R&S customizations are and Business Processes are integration tested and gaps mitigated prior to SAP promoting the upgraded functionality to the cloud production environment. Communicates the upgrade schedule, resource requirements, and team RACI for each Upgrade as SAP announces C4C Upgrade Plans.
  • Ensures proper End User Support for the application area, ensuring that the Global CRM Competency Center, Local IT Support Resources complete Incidences in a timely manner, per the current target SLAs.
  • Performs the role of Project Manager for the small to mid-sized SAP Hybris C4C projects for the CRM Sales areas.
Your qualifications:
  • Bachelor's degree in Computer Science, Engineering, Technology, Business, or other pertinent area of study, or equivalent combination of education and experience.
  • Expertise in SAP Hybris C4C or SAP ERP implementations with focus on CRM or Sales Order Processing
  • Expertise in SAP Business Intelligence and/or Business Objects reporting and analytics
  • Minimum of 10 years combined SAP Hybris/SAP ERP experience
  • Ability to travel up to 20% internationally

If this sounds like the job you‘ve been looking for, please email your resume to Anne Cowper at anne.cowper@rsa.rohde-schwarz.com and reference job number US-BWI-50489921-001. Rohde & Schwarz is an equal opportunity employer. http://www.careers.rohde-schwarz.com

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