Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries.

With regional offices in Maryland, Texas, California, and Oregon, we provide our customers in North America with extensive after- sales support, training, free technical support and close personal contact from our engineers out in the field. We offer a dynamic work environment with opportunities to develop plus a competitive compensation & benefits packages.

arbeitgebermarke

Join our subsidiary R&S USA, Inc. in Columbia (MD) (USA) at the earliest possible date as

Customer Support Supervisor

Your tasks:
  • Lead, motivate and develop the customer support team to achieve best in class operating metrics by building a strong team and working cross functionally to enhance performance
  • Maximize customer satisfaction by ensuring that the team provides outstanding and timely customer service. Monitor employee-customer interactions and coach the team to continuously improve in delivering exceptional service
  • Monitor and assess operational trends and support queues. Appropriately load level workload to meet departments performance targets, without compromising the quality of customer support delivered by the team
  • Take ownership of escalated issues and work with management to reach an effective resolution
  • Provide backup support to the team during staff shortages, high volume activity or as needed
  • Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency
  • Continually analyze, identify and set expectations to motivate the team and to achieve objectives and goals through providing feedback and recognition
  • Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change. Drive the use of best production practices such as lean manufacturing, visual management, and 5S
Your qualifications:
  • Bachelor's Degree or equivalent work experience
  • 6+ years work experience with 1+ year in supervisory/lead role
  • Strong organization, communication and leadership skills
  • Experience in Customer Support , Lean, Six Sigma and 5S a plus
  • C4C or similar CRM software experience a plus
  • SAP or similar ERP software experience a plus

If this sounds like the job you‘ve been looking for, please email your resume to rsna.careers@rsa.rohde-schwarz.com and reference job number US-BWI-50774464-001. Rohde & Schwarz is an equal opportunity employer. http://www.careers.rohde-schwarz.com

Apply via E-Mail